With the holiday rush just around the corner, we advise that customers place their orders as early as possible to avoid any potential delays.
Novex uses a Variable Fuel Surcharge, which reflects the changing average price of fuel in the Lower Mainland. Should the price of gas decrease, so too will the surcharge rate. This system allows Novex to avoid frequent changes to its base shipping rates and allows the overall cost of shipping to vary (both up and down) with the market price of fuel.
The fuel surcharge applies to all courier and freight shipments tendered to Novex and is applied to the sum of the base shipping rate and additional weight charges.
* All rates are subject to a small annual increase effective June 1st *
We will post the current fuel surcharge on a monthly basis:
|Effective December 1-31, 2023||25%|
|Effective November 1-30, 2023||25%|
|Effective October 1-31, 2023||28%|
|Effective December 1-31, 2023||26.5%|
|Effective November 1-30, 2023||26.5%|
|Effective October 1-31, 2023||29.5%|
Weekly prices will be based on price published by MJ Ervin & Associates, a research company that monitors and analyzes the price of gas in cities across Canada. This fuel surcharge will apply only to vehicle deliveries and will not apply to bicycle deliveries.
If you have any questions regarding the Variable Fuel Surcharge, please contact us at 604-278-1935.
For more information, please visit the Forms and Documents section of our website.
I wanted to tell the management team about what a wonderful job their employees are doing. I am impressed and very much satisfied by the fast and efficient service. The agents who pick up and drop off and the agents who take the orders on the phone – very informative indeed. I work for over 200 realtors as a receptionist and they have all kinds of requests and one mistake can mess up a lot of deals, as deadlines have to be made. I have dealt with other courier companies and I get shifted from one person to another and have to hold on the line for hours…I do not have that problem with Novex. Thank you for everything you do. Have a wonderful holiday and season’s greetings to you all.
I cannot stress how grateful I am to the entire team at Novex for resolving my issue with such grace and overwhelming success. I am both pleased and privileged to do business with the Novex team.
I wanted to write to tell you how happy we are using Novex. Café Etico and CoDevelopment Canada have been using Novex for years, and all of us have been impressed with the level of service we receive. Your drivers are all incredibly friendly, courteous, and efficient. They all smile and take our heavy coffee boxes without complaint at the same time as they go above and beyond by asking about any other packages they see to check if they are also for delivery. Your customer service staff have consistently impressed me, resolving any errors either made on my part or Novex’s (which have happened only rarely) quickly and without any hassle. So whatever you are doing, keep doing it, and we’ll keep sending out those packages.
I wanted to write and let you know how exceptional Novex has been this year. Both the drivers and the customer service representatives have been a pleasure to work with and we’d like to thank them all for their excellent service! Thank you very much for taking the time to read this and please pass on our thanks to all of your staff.
I just wanted to say thank you! The staff at Novex have been nothing short of amazing!! They are very accommodating, considerate and proactive. We receive exceptional service every time we use your company and I wanted to make sure that I let you know…THANKS SO MUCH! Seriously, you guys could have just delivered it and left it at that. It really means a lot to us that you took the time to call and ensure that everything was correct for the delivery location. Very much appreciated and I put in many good words to my manager about your company.