NO CONTACT DELIVERY

How Novex is helping you during COVID-19

"No Contact” Delivery

New Pick-Up and Delivery Policy

Novex Couriers has new policies to ensure the safety of our customers and drivers for all residential and business deliveries. To limit the contact between customers and our delivery team during COVID-19, we will be asking for the receiver’s name only, and will not be obtaining a digital signature upon delivery.

Residential Deliveries

Icon Showing Business Building

For residential pick-ups

The delivery should be left outside whenever possible. In cases where you would rather not leave it outside, please provide the phone number of the residence and our courier will call as he/she arrives so that the person can leave it outside safely, without having to physically hand it to the courier.

icon showing residential deliveries

For residential deliveries

Couriers will be instructed to use the “knock, drop, and go” approach to eliminate interactions. They will knock or ring the doorbell and leave the package in the mailbox, mail slot, or safest spot they can see near the door. If requested, we can have the courier call the number provided when he/she arrives so that they know it is there.
Delivery and Pick up truck icon

For both pick ups and deliveries at apartment buildings

Our couriers will not enter the buildings, therefore it is imperative that we are provided with phone numbers for the courier to call upon arrival, and then the resident must come down for the exchange.

Business Deliveries

Icon Showing Business Building

To ensure that our couriers can practice proper physical distancing, please help us by creating well marked courier areas in your offices and warehouses where drivers and bikers can pick up and drop off deliveries, when possible.

Novex logo

The Greenest Delivery
in the Lower Mainland.

We're Committed to Being the
Cleanest Courier in Canada!

Novex is the first local courier in Canada to proactively take steps to reduce its impact on the environment and develop sustainable business practices.

Sign up with Novex today and help save the environment with every delivery!

1

Fill out our quick form

2

We create an account for you

3

Schedule a pickup, and relax while we take care of your delivery

Buy Smart network logo
B corporation Logo
bull frog powered logo
Carbon Neutral Logo
Loco member logo
Kids Up front logo
United Way Social purpose innovator logo

Why You Should Use Novex

We're Hybrd

More hybrids than any other same-day courier in Vancouver.

We're Sustainable

We are the first courier in North America to become Carbon Neutral.

B corporation Certification

We're Green Leaders

We are proudly B Corp Certified!

About Novex

We’re one of the largest local same-day couriers in the region. Our experienced team of drivers, customer service representatives and dispatchers – with a fleet of nearly 100 vehicles – make over 1,500 deliveries per day.

Here's the Proof!

The staff at Novex have been nothing short of amazing!! They are very accommodating, considerate and proactive. We receive exceptional service every time we use your company.

– Orion Health

I cannot stress how grateful I am to the entire team at Novex for resolving my issue with such grace and overwhelming success. I am both pleased and privileged to do business with the Novex team.

– Stemcell Technologies

I have dealt with other courier companies and I get shifted from one person to another and have to hold on the line for hours, I do not have that problem with Novex. Thank you for everything you do.

– RE/MAX Westcoast

The staff at Novex have been nothing short of amazing!! They are very accommodating, considerate and proactive. We receive exceptional service every time we use your company.

– Orion Health

I cannot stress how grateful I am to the entire team at Novex for resolving my issue with such grace and overwhelming success. I am both pleased and privileged to do business with the Novex team.

– Stemcell Technologies

I have dealt with other courier companies and I get shifted from one person to another and have to hold on the line for hours, I do not have that problem with Novex. Thank you for everything you do.

– RE/MAX Westcoast