About

FAQs

Delivery


Please add one hour to deliveries to/from the Fraser Valley (East of 248 Street), Pitt Meadows and Maple Ridge. This is done due to distance, ongoing construction, and increased traffic congestion.
We capture digital signatures for all your important packages. Our Proof of Delivery (POD) includes pick up and delivery time and consignee name. Log into your account and search for your deliveries to view PODs. The digital signature will be displayed for each delivery. If you do not have an online ID, please email us at info@novex.ca to request online access.

Can't find the answer? Call us at 604-278-1935, email us at info@novex.ca or, use our webchat in the bottom right hand corner.


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