Services

Services


Local

Novex Delivery Solutions has served as one of the largest courier providers in Vancouver and the Lower Mainland for more than 30 years. Our fleet of nearly 100 vehicles includes bicycles, hybrids, cars and freight trucks to accommodate all delivery needs.

Vehicle Delivery Services – Monday to Friday

Ultra Direct Service
Super Hot 60-90 Minutes
Hot 2 Hour Service *order by 3:00pm
Rush 3 Hour Service *order by 2:00pm
Regular 5 Hour Service *order by 12:00pm
Econo Next Business Day by 3:00PM *order by 3:00pm

Note:

Deadlines vary from the Fraser Valley (Pitt Meadows, Maple Ridge, Aldergrove, Abbotsford, and regions east of Abbotsford). Cut off times are one hour earlier, and service times require an additional hour.

Delivery times based on office hours of 8am – 5pm. Please include business hours in the instructions area of your order when they are different than “normal” business hours.

Specialty Services

XTS: Super Hot evenings/weekends – direct service

  • Weekdays: 5:30pm-10:00pm
  • Weekends/Holidays: 8:00am-10:00pm

FedEx Envelope: National delivery – small envelope – 1-3 business days

  • Cut off times vary

Envelope Pak: National delivery – large envelope (up to 5lbs) – 1-3 business days

  • Cut off times vary

FedEx Overnight: National delivery – packages larger than envelope – 1-3 business days

  • Cut off times vary
Downtown Services by Bicycle

Ultra Direct Service
Super Hot 20 Minutes
Hot 35 Minutes *order by 4:30pm
Rush 1 Hour Service *order by 4:00pm
Regular 2 Hour Service *order by 3:00pm
Econo Next Business Day by 3:00PM *order by 3:00pm

Note:

Bicycle delivery services only apply to envelopes under 5 lbs.


Freight

Whether you need to move an envelope or a shipment over 10,000 lbs, we have the right solution for you.

Novex Freight provides quality, reliable delivery solutions throughout the Lower Mainland and the Fraser Valley. Novex Freight has an extensive fleet of cargo vans, as well as 1-ton, 3-ton and 5-ton trucks to handle distribution of large shipments.

Our drivers are uniformed, fully trained to provide professional customer service and certified in the Transportation of Dangerous Goods (TDG).

Services

  • Local pick-up and delivery service
  • Four same-day service levels
  • National delivery
  • Less than truckload (LTL)
  • Warehousing and distribution

National

FedEx invented the overnight shipping business more than 35 years ago and remains a market leader in express and deferred shipping today. We ship via FedEx Priority Overnight®, providing door-to-door, next-business-day, morning delivery to most metropolitan areas across Canada.

To place a national delivery, please contact our call centre at 604-278-1935 for a quote and estimated delivery times.


Variable Fuel

Surcharges


Novex uses a Variable Fuel Surcharge, which reflects the changing average price of fuel in the Lower Mainland. Should the price of gas decrease, so too will the surcharge rate. This system allows Novex to avoid frequent changes to its base shipping rates and allows the overall cost of shipping to vary (both up and down) with the market price of fuel.

The fuel surcharge applies to all courier and freight shipments tendered to Novex and is applied to the sum of the base shipping rate and additional weight charges.

We will post the current fuel surcharge on a monthly basis:

Courier

Rates


Effective December 1-31, 2016 15.5%
Effective November 1-30, 2016 16.5%
Effective October 1-31, 2016 16.5%

Freight

Rates


Effective December 1-31, 2016 17%
Effective November 1-30, 2016 18%
Effective October 1-31, 2016 18%
Note:

Weekly prices will be based on price published by MJ Ervin & Associates, a research company that monitors and analyzes the price of gas in cities across Canada. This fuel surcharge will apply only to vehicle deliveries and will not apply to bicycle deliveries.

If you have any questions regarding the Variable Fuel Surcharge, please contact us at 604-278-1935.

For more information, please visit the Forms and Documents section of our website.


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