About

FAQs

Charges and Fees


If our driver arrives at a pick up location and the item is not available, the driver needs to be compensated for his/her time and fuel as they have completed a portion of the work. Novex charges half the base price of the delivery for the goods as compensation.
Our rates are based on both distance and weight. Please contact our sales department for further rate information at info@novex.ca.
The cost depends on the type of service required and destination you desire. Please contact us for a quote at info@novex.ca.

Can't find the answer? Call us at 604-278-1935, email us at info@novex.ca or, use our webchat in the bottom right hand corner.


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